1. Overview
Omni Hosting is committed to providing quality AI chatbot services. We understand that circumstances may arise where a refund is necessary. This policy outlines when refunds are available and how to request them.
All refund requests are evaluated on a case-by-case basis. We aim to be fair to all customers while maintaining the sustainability of our services.
2. Refund Eligibility
✅ Situations Where Refunds May Be Granted
- Service is completely unavailable for more than 72 consecutive hours due to our technical failure
- You were charged incorrectly or duplicate payment occurred
- Plan was activated but service was not delivered as described
- Request made within 7 days of the first-time plan purchase (new customers only), provided the service has not been substantially used and AI token consumption does not exceed 10% of the plan limit or 5,000 tokens, whichever occurs first
- Technical issue on our end that cannot be resolved within a reasonable time
❌ Situations Where Refunds Are NOT Granted
- Change of mind after using the service
- Refund requested after 7 days of purchase
- Tokens have been consumed (partial or full)
- Account was suspended due to policy violation
- Free trial plan (trial plans are non-refundable)
- Renewal charges after auto-renewal notification was sent; failure to cancel an active subscription before the renewal date does not qualify for a refund of renewal charges
- Downgrade from higher plan to lower plan
- Third-party AI provider outages or issues (including but not limited to Google Gemini, OpenAI, Anthropic, Groq, or other AI service providers)
- Issues caused by incorrect integration on your website
- The AI chatbot has been successfully deployed, configured, trained, or activated on your website
- Token consumption exceeds 10% of plan limit or 5,000 tokens (whichever is lower) regardless of request date
- Dissatisfaction with AI response quality, tone, or accuracy — AI-generated responses may vary and can occasionally contain inaccurate, incomplete, or outdated information; such variations do not constitute grounds for a refund
- Unless expressly stated otherwise, plans purchased during promotional offers, discounted campaigns, or using coupon codes are non-refundable
- Knowledge base files have been uploaded, processed, or indexed by our system
3. Proof of Eligibility
To be considered for a refund, you must provide:
- Your registered email address and Order/Transaction ID
- Clear description of the issue with supporting evidence (screenshots, error messages)
- Confirmation that token usage is within the eligible threshold
Omni Hosting reserves the right to verify token usage, session data, and deployment status before approving any refund. Omni Hosting will determine refund eligibility based on its system logs, token usage records, deployment status, and other relevant technical records.
4. Fraud Prevention & Abuse Policy
🚫 Omni Hosting reserves the right to reject any refund request if fraud, abuse, multiple refund requests from the same customer or entity, chargeback abuse, or deliberate attempts to misuse the refund policy are detected. Omni Hosting reserves the right to suspend or terminate accounts found engaging in fraudulent activity, refund abuse, chargeback abuse, or repeated misuse of the service, in accordance with our Terms of Service.
5. Force Majeure
Refunds will not be issued for service interruptions caused by events beyond Omni Hosting's reasonable control, including but not limited to:
- Internet outages or ISP-level disruptions
- Cloud infrastructure or data center failures
- Natural disasters, floods, earthquakes, or pandemics
- Cyber attacks, DDoS attacks, or security incidents
- Government actions, regulatory changes, or legal orders
- Third-party AI provider outages (including but not limited to Google Gemini, OpenAI, Anthropic, Groq)
6. Refund Process
1
Submit Refund Request
Email us at billing@omnihosting.top with your registered email, order ID, and reason for refund.
2
Review Process
Our billing team will review your request within 3-5 business days and may ask for additional information.
3
Decision & Communication
We will notify you of our decision via email. Approved refunds will include the refund amount and timeline.
4
Refund Processing
Approved refunds are processed back to the original payment method within 5-10 business days.
7. Refund Timeline
Request submission to decision
3–5 business days
Approved refund processing
5–10 business days
Credit card refund reflection
7–14 business days
UPI / bank transfer
3–5 business days
8. Plan Cancellation
You may cancel your subscription at any time from your dashboard or by contacting us. Please note:
- Cancellation stops future renewal charges
- You retain access to services until the current billing period ends
- No refund is issued for the remaining unused period after cancellation
- Your data is retained for 90 days after cancellation before deletion
9. Disputed Charges
If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. Chargebacks initiated without prior communication may result in account suspension. We are committed to resolving billing disputes fairly and promptly.
10. GST on Refunds
Refunds will be processed for the net amount paid. GST amounts will be refunded in accordance with applicable Indian tax regulations. A revised GST invoice will be issued for the refunded amount.
11. Applicable Law & Consumer Rights
⚖️ Nothing in this Refund Policy limits or excludes any rights available to consumers under applicable laws of India, including the Consumer Protection Act, 2019. Where required by law, Omni Hosting will process refunds in accordance with such legal obligations. This policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of courts in Patna, Bihar.
12. Contact for Refunds
📍 Registered Business Details
CompanyOmni Hosting
AddressNear Patliputra Industrial Estate, Patna, Bihar 800010, India
GSTIN10BLPPK0253G1ZI
LUT ARNAD1007220039688
MSME / UdyamUDYAM-BR-26-0006190
Phone+91 93086 86345