🔒 Your privacy matters to us. This policy explains how Omni Hosting collects, uses, and protects your information when you use our AI Chatbot platform.
We collect the following types of information:
| Data Type | What We Collect | Purpose |
|---|---|---|
| Account Data | Name, email, company name, phone | Account creation & management |
| Billing Data | GST number, billing address | Invoice generation |
| Usage Data | Token usage, chat sessions, API calls | Service delivery & billing |
| Technical Data | IP address, browser, device type | Security & analytics |
| Chat Data | Visitor conversations via your chatbot | AI processing & lead capture |
We process personal information only where we have a lawful basis to do so, including:
When you use our platform to deploy a chatbot on your website, your visitors' data (names, emails, phone numbers) is collected and stored in your account. As the chatbot operator, you are the data controller and we are the data processor. You must:
Our AI Chatbot may use one or more third-party AI service providers, including but not limited to Google Gemini, OpenAI, Anthropic, Groq, or other AI models. Conversation data may be transmitted to these providers solely for the purpose of generating AI responses. We recommend reviewing the respective privacy policies of these providers. We do not store raw conversations beyond what is shown in your dashboard.
🤖 AI Training Notice: Omni Hosting does not use your chatbot conversations to train public AI models. Conversation data is processed solely for providing the requested AI services unless otherwise disclosed.
📁 Your content remains yours. Documents, webpages, PDFs, DOCX files, text files, or any other files uploaded by customers for AI training or indexing remain the sole property of the customer. Omni Hosting processes such content solely for providing the requested AI chatbot services and does not claim ownership over customer content. We will not use, share, or disclose your uploaded content for any purpose other than delivering the agreed services.
We do not sell, rent, or trade your personal information. We may share data with:
Your information may be processed or stored on servers located outside India where our service providers operate. This includes third-party AI providers whose infrastructure may be based in the United States, European Union, or other countries. We take reasonable steps to ensure appropriate safeguards are in place for such transfers, in accordance with applicable data protection laws.
We implement industry-standard security measures including:
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. Omni Hosting is not responsible for unauthorized access resulting from compromised passwords or user devices.
You have the right to:
We use cookies and similar tracking technologies for the following purposes:
We do not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our services.
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately.
We may update this Privacy Policy periodically. We will notify you via email for significant changes. The "Last Updated" date at the top reflects the most recent revision.
⚖️ This Privacy Policy shall be governed by the laws of India, including the Digital Personal Data Protection Act, 2023, Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws. Any disputes shall be subject to the jurisdiction of courts in Patna, Bihar, India.
Omni Hosting
Near Patliputra Industrial Estate, Patna, Bihar 800010, India
privacy@omnihosting.topWe respond to privacy requests within 30 business days as required under the DPDP Act, 2023.